Emotional Intelligence

The Kind Machine vs The Honest Teacher

How AI's sugar-coated feedback can flatten growth by removing the friction kids need to develop resilience.

Some weeks ago, my son brought home a math test paper from school. The teacher had given feedback like the way teachers do (and the way we grew up receiving feedback) red ink circles, crossed answers and blunt comments in a tone that may look critical but meant "you can do better". The assumption was simple, the child and parent would review the paper, evaluate the mistakes and work together to improve. Classic teacher, child and parent relationship.

Out of curiosity, I uploaded the same paper in ChatGPT and while it gave the correct answers the difference wasn't in "what it said", but "how it said it". In an almost cheerful, encouraging tone, it praised the effort and highlighted the positive work before subtly pointing out the areas of improvement.

"Nice attempt!" "Good reasoning, let's review the small correction"

Both the teacher and AI had the same goal, to help my son do better, but one gave feedback and the other gave comfort.

I asked my son which one he preferred, his response: "This one's nicer. It doesn't seem I did so bad, even though I know I made mistakes".

The gentle tone didn't change his mistakes, but it shifted how he felt about them. And that got me thinking, what can AI do to the emotional bond between a child, their teachers and their parents?

The Emotional Math of Feedback

As humans, when we receive feedback, we don't just process the words, we process the emotions behind them. We react first and reflect later. A single comment can set up a chain reaction of thoughts taking us on an emotional roller coaster which either makes us defensive, aggressive or indifferent.

We're wired to connect more with people who make us feel relaxed and safe vs those who challenge and confront us.

For children, it's even more emotional, their growing minds are still learning to process the differences between "what is being said" and "how it's being" said. That's why they tend to trust their parent the most as they sense genuine care in every word we say.

Is AI replacing Trust?

We've all grown up in the same system where tough feedback built resilience and an underlying belief that feedback meant someone cared enough to help us grow. We trusted this system.

But now this system is being tested by someone who is always patient, never moody or stressed and endlessly positive.

For a child that's magic! They will feel safe, supportive and sense emotional consistency in a way that no teacher or parents can match.

The risk? Children may turn to AI not just for answers but affirmations.

The Paradox of Positivity

Constant affirmation feels good, but it can flatten growth.

Real growth requires friction, making mistakes that sting, the discomfort of being wrong and the humility to try again. That's how resilience and characters are built (at least till now).

AI by design, removes friction. It's built to reduce discomfort, not create it.

So, what happens when the feedback is always safe and sugar coated. Failure loses its power to teach.

Children growing up being told "great job!" after every attempt might forget that progress comes from struggle, not from artificial praise.

What We Can Do as Parents and Teachers

We can't (and shouldn't) compete with AI's kindness. But we can redefine the meaning of care and growth:

  • Redefine Feedback – Explain that being corrected doesn't mean being criticized. It means someone cares enough to help you get better.
  • Model Emotional Honesty – Let the child see you make mistakes, own them and learn from them. It normalizes imperfection.
  • Teach Emotional Literacy – Help them recognize the intent in what's being told, not just the how its being told. Firmness can also mean guidance.
  • AI doesn't care – Make it clear that while it can show empathy. "It really doesn't care". It's programmed to make you feel good, so you keep on coming back.

The Real Lesson

AI's role in our children's learning isn't just about smarter answers, it's about softer delivery which can boost confidence, but may make them less tolerant to real-world critique, the kind that stings a little, before it helps.

As Parents, we must guide our children that growth happens both when someone cheers for you and challenges you as both can mean that someone cares. As parents and educators, our challenge isn't to sound like AI.

It's to stay human enough to care, even when our honesty doesn't sound gentle.

Food for Thought

When your child makes a mistake, do they expect reassurance or honesty. Do you remember how you gave the last feedback to your child and their reaction to it?

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